Privacy Policy
This Privacy Policy explains how SkinAssist (referred to as "we" or "us") collects, stores, uses, and protects your Personal Data in connection with the use of our website (https://skinassistapp.com) and our application SkinAssist (together referred to as the "Services"). This policy was last updated on March 15, 2024.
What data do we collect and why
When you use our Services, we may collect the following data:
Device Information
Hardware model, device type, unique identifiers, OS version, IP address, mobile network information
Purpose: Enable seamless service use, prevent technical issues, ensure security
Application Use Data
Feature usage, interaction patterns, app performance metrics, crash reports
Purpose: Improve user experience, debug issues, enhance app functionality
Personal Information
Age, gender, skin type, skin concerns, skincare habits, product preferences
Purpose: Personalize recommendations, ensure age-appropriate content
Photos and Face Data
Facial images, product photos, skin condition images
Purpose: Skin analysis, progress tracking, product recognition
Usage Analytics
Session duration, feature engagement, navigation patterns, error logs
Purpose: Service optimization, bug fixing, user experience improvement
Face Data Processing
Collection and Use
We collect facial images solely for skin analysis and personalization purposes. This processing is performed using secure AI algorithms.
Storage and Security
Face Data is encrypted during transmission and storage. We implement industry-standard security measures to protect your data.
Retention Period
Face Data is retained only for the duration necessary for analysis and feature provision. You can request deletion at any time.
Data Storage and International Transfers
Storage Location
Your data is primarily stored in secure servers located in the European Union. We may transfer data to other jurisdictions with adequate data protection standards.
International Transfers
When we transfer data internationally, we ensure appropriate safeguards are in place through Standard Contractual Clauses or other legal mechanisms.
Third-Party Services
Service Providers
We use trusted third-party services for hosting, analytics, and app functionality. These providers are bound by strict data protection agreements.
Analytics Partners
We use analytics services to improve our app. These services collect anonymous usage data and do not identify individual users.
Children's Privacy
Our Services are not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If we discover we have collected children's personal data, we will delete it immediately.
Your Data Protection Rights
Under GDPR and other applicable laws, you have the following rights:
- • Right to access your personal data
- • Right to rectification of inaccurate data
- • Right to erasure ("right to be forgotten")
- • Right to restrict processing
- • Right to data portability
- • Right to object to processing
- • Right to withdraw consent
- • Right to lodge a complaint with supervisory authorities
Data Retention Periods
- • Account information: Until account deletion
- • Face Data: Deleted after analysis or within 30 days
- • Usage logs: 90 days
- • Analytics data: 26 months
- • Support communications: 2 years
Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes through the app or email. Continued use of our Services after changes constitutes acceptance of the updated policy.
Contact Information
For privacy-related inquiries:
- Email: [email protected]
- Data Protection Officer: [email protected]