Frequently Asked Questions
Everything you need to know about SkinAssist
Getting Started
How do I use the app?
To use the app, start from the home screen. Explore categories, scan product details, or use the AI Chat feature to create your skincare routine.
How are routines created?
Routines are created by AI based on the information you provide to the app. This process is supported by expert-trained AI models to ensure safe and suitable recommendations.
Is the app free to use?
SkinAssist offers basic features for free, with additional features available through the PRO package.
Products & Features
Are new products added to the database?
Yes, our product database expands daily and is made available to our users.
Does the AI know product details and ingredients?
Yes, when you initiate AI Chat with a product detail, the AI analyzes both your information and the product's details to provide optimal suggestions.
What features does SkinAssist Pro offer?
SkinAssist PRO includes features like AI Chat, unlimited product scanning, and an ad-free experience.
Account Management
How can I delete my account?
You can delete your account through the app settings. For detailed instructions, please visit our account deletion guide.
How is my data protected?
We take your privacy seriously. For detailed information about how we handle your data, please read our Privacy Policy.
Support
How can I get support?
For any questions or assistance, our support team is ready to help at [email protected]. We typically respond within 24 hours.
Where can I report a bug?
If you encounter any issues with the app, please email us at [email protected] with details about the problem and steps to reproduce it.
Still have questions?
Our support team is here to help you with any questions or concerns you might have.
Contact Support